Privacy policy

Last updated: 25.06.2024

Overview

This Privacy Policy outlines how Leland Tea Company ("Site", "we", "us", "our") handles your personal data when you use our services, visit our website at lelandtea.com, make a purchase, or engage with us in any way. In this document, references to "you" and "your" mean you, the user.

Please review this policy carefully. By using our services, you agree to the collection, use, and sharing of your information as detailed in this document. If you do not accept this policy, please do not use our services.

Policy Updates

We may update this Privacy Policy as our practices change or due to operational, legal, or regulatory reasons. Any changes will be posted on our website, and the "Last updated" date will be revised accordingly.

Information Collection and Usage

To provide our services, we have collected your personal information from various sources over the past 12 months, as detailed below. The types of information we collect depend on how you interact with us.

Additionally, we use this information to communicate with you, deliver services, meet legal obligations, enforce our terms of service, and protect our services, our rights, and the rights of our users and others.

What We Collect

- Direct Submissions: Includes basic contact details, order and account information, and customer support communications.

- Automated Collection: Through cookies and similar technologies, we gather usage data related to your interactions with our website and services.

Use of Information

We use your data for the following purposes:

To deliver and manage our services, which includes processing payments and fulfilling orders.
To communicate with you and offer customer support.
To carry out marketing and advertising activities.
To enhance security measures and prevent fraudulent activities.

Disclosure of Information

We may share your personal information with:

Legal authorities, when required by law or in response to legal obligations.

Like many websites, we use cookies on our site. Cookies help power and enhance our website and services by remembering your preferences and actions, analyzing how you interact with our services, and optimizing our offerings. For detailed information about the cookies we use, especially those related to our Shopify-powered store, please visit Shopify's Cookie Policy: https://www.shopify.com/legal/cookies .

By default, most browsers accept cookies, but you can adjust your browser settings to delete or block them. Please be aware that blocking cookies can affect your user experience, potentially causing some features and functionalities of our services to malfunction or become unavailable. Furthermore, blocking cookies does not completely stop the sharing of information with third parties, such as our advertising partners.

Security and Retention of Your Information

Please be aware that no security system is completely foolproof. Information you send to us may not be secure while in transit, and we recommend not using unsecured channels for sending sensitive or confidential information.

The period for which we retain your personal information varies based on requirements such as account maintenance, service delivery, legal compliance, dispute resolution, and enforcement of contracts and policies.

Your Rights and Choices

Your rights regarding your personal data depend on your location and are not absolute; they may only apply under certain conditions, and we may sometimes legally deny your request.

- Right to Access/Know: You can ask for access to the personal data we hold about you, including details on how we use and share it.

- Right to Delete: You can request that we delete your personal data.

- Right to Correct: You can ask us to correct inaccurate personal data we hold about you.

- Right of Portability: In certain circumstances, you can get a copy of your personal data and request that we transfer it to another entity.

- Right to Limit/Opt-Out: You can request that we limit or opt-out of using or disclosing your sensitive personal data for anything beyond what is necessary to provide our services.

- Restriction of Processing: You have the right to request that we pause or limit the processing of your personal data.

- Withdrawal of Consent: If we rely on your consent to process your personal data, you can withdraw that consent at any time.

- Appeal: If we deny your request, you have the right to challenge our decision by directly responding to our denial.

- Managing Communication Preferences: You can opt out of receiving promotional emails at any time using the unsubscribe link in our emails. This opt-out will not stop us from sending you non-promotional communications, such as those about your account or orders.

You may exercise these rights through our website or by reaching out to us using the contact details provided. Before responding substantively to your requests, we will verify your identity. If you choose to designate an authorized agent to act on your behalf, we will need proof of this authorization. We are committed to responding to your requests promptly and in accordance with applicable laws.

For any questions about our privacy practices or to exercise your rights, please contact us at 1-650-558-8515, or Leland Tea Company 1223 Donnelly avenue, Burlingame, CA 94010, USA.

This policy is intended to help you understand our privacy practices and your rights. We encourage you to contact us with any concerns or for further information.